Refund & Cancellation Policy

This policy covers OrdivaQR software subscriptions sold through our online reseller Paddle.com. It does not cover guest food or drink orders placed via a venue’s QR menu — those are paid to the venue.

14-day money-back guarantee

If you are not satisfied with OrdivaQR after your first paid subscription charge, you may request a full refund within 14 days of that charge. Contact [email protected] or Paddle customer support, and include your account email and invoice/receipt from Paddle.

Cancellation

You can cancel your subscription at any time from Dashboard → Billing. Cancellation takes effect at the end of the current paid period. You keep access until then. We do not prorate unused days for mid-cycle cancellations outside the 14-day money-back window.

Seasonal freeze

Eligible plans may freeze billing for seasonal closures from Dashboard → Billing. While frozen, public menus are offline and charges pause according to the freeze rules shown in Billing.

How to request a refund

Payment refunds for subscription charges are processed by Paddle.com as Merchant of Record. You can open a request with Paddle using the receipt email, or email [email protected] and we will help coordinate with Paddle. Product or account issues (menus, spots, access) should be sent to OrdivaQR support.

What is not refundable through OrdivaQR/Paddle

Charges for food, drinks or services ordered by guests at a venue are settled between the guest and the venue. OrdivaQR and Paddle do not process those payments and cannot refund them.